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Dispatch Supervisor

Meeker County
Job Description
The Dispatch Supervisor is responsible for supervising staff and monitoring the operations of the dispatch
center to ensure proper policies, procedures and applicable laws are applied and followed correctly. The
Dispatch Supervisor performs other assigned dispatch duties as required.

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Provides direction and assistance to dispatch personnel in performing duties. Instructs, monitors,
and coaches dispatchers in correct procedures and reporting requirements. Evaluates job
performance of dispatchers.
2. Responsible for scheduling of dispatchers. Approve vacation and sick leave requests. Authorizes
overtime, as needed, to cover open shifts as a result of time off requests.
3. Ensures dispatchers are provided with pertinent information from previous shifts or incidents.
4. Shall be available and on-call to assist dispatch personnel, to provide guidance and to ensure an
efficient operation of the dispatch center.
5. Handles day to day procedural questions and personnel issues to ensure proper procedures and
customer service practices are in place and followed
6. Perform weekly quality assurance monitoring relating to calls for service and Computer Aided
Dispatch (CAD) entries.
7. Create, implement and update standard operating procedures and communication plans for critical
and planned events.
8. Assists and coordinates upgrades, system changes, and maintenance for E911, CAD, and radio
systems in the dispatch center.
9. Serves as Public Safety Answering Point (PSAP) Manager which entails collaborating and
coordinating with state agencies along with attending regional radio board meeting.
10. Liaison between Emergency Communications Network (ECN) and Sheriff’s Office to ensure
compliance with ECN standards. Also coordinates and addresses E911 mandates and issues to
include, but not limited to, cell sector routing plots, Master Street Address Guide (MSAG) and
Geographical Information Systems (GIS), Automatic Number Identification (ANI) and Automatic
Location Information (ALI) corrections and updates.
11. Liaison between Minnesota Bureau of Criminal Apprehension (BCA) to coordinate and address
mandates and issues to include, but not limited to, criminal justice data, portals and criminal
history systems. Coordinates with BCA auditor to ensure compliance of laws and BCA rules.
12. Monitor all dispatch systems, and their components, for normal operations, to include, but limited
to, Allied Radio Matrix for Emergency Response (ARMER) Radio, E911, CAD, mapping, portals,
etc, and contact appropriate repair services.
13. Point of contact to monitor and devise a plan for E911 cell phone provider outages.
14. Point of contact with Motorola for issues related to network equipment.
15. Develops and coordinates dispatch training programs and authorizes staff to attend various
schooling, training and seminars.
16. Instructs and trains new personnel on all operating procedures and on the various systems within
the dispatch center.
17. Mentor and monitor new employees to support and encourage development and success.
18. Intercede and take over calls, when necessary, to deal with challenging calls or difficult situations
to diffuse and facilitate necessary service.
19. Initiate and suggest placement of letters of commendation in employee’s personnel files or
nominating employees for achievement awards.
20. Shall oversee the maintenance and inventory of the dispatch center computers/equipment to ensure
their proper care, service, and safety.
21. Review new laws/ordinances/rules and regulations; develops and recommends revisions to policy
and procedures for patrol operations.
22. Informs or confers with dispatchers regarding updates and changes in law, procedures and policies.
23. Interprets policy and procedures, resolves problems, and conducts personnel investigations when
directed by the Chief Deputy and/or Sheriff and recommends discipline when necessary.
24. Coordinates with Chief Deputy and Sheriff to give oral or written reprimands or suspend
employees for infractions.
25. Performs other duties as described in the job description for Dispatcher.
26. Performs other related duties as assigned or as it becomes apparent in carrying out job duties and
responsibilities.

SUPERVISORY RESPONSIBILITIES:
1. Directly supervises dispatchers to ensure efficient and proper operations.
2. Responsible for scheduling of dispatchers. Approve vacation and sick leave requests.
3. Assign and schedule work tasks, overtime, as needed for dispatch personnel.
4. Responsible for training dispatch staff to ensure staff is up to date on current law, policy and
procedures.
5. Subject to on-call status when off duty.
6. Has authority to represent management at step one of contractually established grievance procedure.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. Ability to deal effectively and professionally in stressful situations.
2. Ability to work independent of direct supervision.
3. Thorough knowledge of state and federal laws and regulations concerning public safety dispatch
centers.

EDUCATION and/or EXPERIENCE:
High School Diploma
Post-Secondary Law Enforcement related education preferred.
Two years supervisory experience or five years full-time dispatch experience preferred.

COMMUNICATION SKILLS:
1. Ability to communicate effectively with the public
2. Ability to understand written/oral directions and instructions.
3. Ability to orally report facts clearly, logically, accurately and objectively.

CERTIFICATES, LICENSES, REGISTRATIONS:
1. Must possess MN BCA Criminal History Record Maintenance System (CHRMS) operator
certification, or pass the test within six months of hire date.

PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
1. This position demands the use of a computer, which entails repetitive motion of keyboarding, and
extended periods looking at computer monitor, which requires good vision.
2. Keyboarding, writing, use of telephone and other devices are used on a continuing basis and require
full use of arms, hands, and fingers.
3. Must be able to sit or stand at a desk in front of a computer for extended periods of time.
4. Work is performed mainly in a temperature controlled office environment.
5. Must maintain positive mental and emotional fitness.
4. Thorough knowledge of Meeker County Sheriff’s Office Policies & Procedures.
5. Ability to read, understand, interpret, apply and enforce office policies and regulations firmly,
impartially and with tact.
6. Ability to establish and maintain effective working relationships with co-workers, the general
public, other law enforcement, and criminal justice agency personnel.
7. Ability to perform assigned duties and tasks in an effective, efficient, and safe manner.
8. Ability to maintain professionalism in stressful situations.
9. Ability to exercise rational judgment.
10. Ability to maintain the confidence and trust of peers, superiors, and general public.
11. Ability to provide credible and truthful testimony.

ADDITIONAL INFORMATION:
Must be available to work days, nights and weekends.
Must pass a full background check.
Must pass a psychological examination.

Submit resume and cover letter along with the Meeker County Application.
Salary: Level B31, $22.87 / hour

 
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