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Direct Sales Representative / Implementation Coordinator VIBRANT Broadband

Meeker Cooperative Light & Power Association
Job Description
JOB SUMMARY
Support customer service and sales by assisting new and existing customers in a person-to-person environment.

ESSENTIAL FUNCTIONS
  • Possess strong knowledge of VIBRANT Broadband’s products and services to identify customer needs in an effort to sell  to new and existing customers. 
  • Must possess a positive customer service attitude in interactions with all customers and establish a positive rapport with internal and external customers. 
  • Must possess excellent organizational and implementational skills.
  • Sell VIBRANT Broadband’s products and services in a door-to-door environment. 
  • Accurately set up accounts for new customers, prepare service orders for installs, repairs, and other customer transactions. 
  • Clearly explain and demonstrate equipment connectivity and functionality. 
  • Follow up with customers in a timely manner as necessary. 
  • Be patient and understanding in all customer interactions. 
  • Dress in a professional manner to positively represent VIBRANT Broadband’s image throughout the community.
  • Travel to potential and existing customer homes within assigned door-to-door territory. 
  • Be willing and able to travel in accordance with VIBRANT Broadband’s “Use of Vehicle for Company Business” policy. 
  • Communicate effectively and professionally in all forms of communication with internal and external customers. 
  • Adhere to VIBRANT Broadband’s privacy guidelines to ensure each customer’s privacy. 
  • Maintain regular attendance as required by your position. 
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
  • Function as an effective team member to support customer satisfaction while supporting the efforts and concepts of other departments. 
  • Support the mission, vision, and values of Meeker Cooperative and VIBRANT Broadband.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. 
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. 
  • Possess strong problem-solving and decision-making skills while using good judgment. 
  • Manage tasks and change from one task to another without loss of efficiency or composure. 
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. 
  • Identify opportunities for improvement while creating and implementing viable solutions. 
  • Actively follow VIBRANT Broadband’s policies and procedures. 
  • Perform other duties as assigned. 
EXPERIENCE AND EDUCATION
  • High school diploma or GED required; some college preferred. 
  • Previous customer service experience in a retail or door-to-door environment preferred. 
  • Possess knowledge of Microsoft Office Suite and the Internet.
  • Knowledge and experience with a Customer Relationship Management (CRM) software (SalesForce) helpful.
  • Valid Minnesota Driver’s License required. 
WORK ENVIRONMENT AND PHYSICAL DEMANDS 
  • In-person visits to a customer’s home and businesses are normal in the performance of this job. Specific abilities required include accessing a customer's premise by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment. 
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
To apply, submit resume by email to WorkAt@meeker.coop or mail to Mary Alice Holm, 1725 US Highway 12, Litchfield, MN 55355

VIBRANT Broadband Powered by Meeker Cooperative is an Equal Opportunity Provider and Employer
 
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