First District Association is a dairy cooperative that manufactures wholesome dairy products from high quality milk supplied from our family farms located in Minnesota and Wisconsin.
The Sales Support Coordinator position will primarily enter technical product and sales information into the computer to track orders, invoices, payments, and delivery of products from First District Association. This is a very detail-oriented position with primary duties being data entry, and requiring strong customer service skills, ability to multi-task and work in a small team. Successful candidates will have strong computer, organizational, and communication skills.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Customer order entry and fulfillment.
- Process customer orders from order entry, load assigning, order release, and invoicing.
- Carefully review specifications to confirm product meets customer requirements.
- Ensure invoice and pricing accuracy.
- Respond and coordinate customer related inquiries regarding orders, including on-time delivery, order inquiry, invoicing questions, and customer complaints.
- Customer Account Maintenance
- Update customer account information as needed.
- New customer set up.
- Customer Service and Sales Support
- Fulfill customer requests for material tracking and release dates.
- Fulfill customer requests for pre-shipment documentation.
- Fulfill export documentation requirements for international shipments.
- Follow all standard operating procedures and assist in the documentation of processes.
- Actively participate in sales and operations meetings.
- Support Sales Department and team members with research into customer inquiries and monthly reporting.
- Communicate with customers to clearly convey payment terms, handle inquiries, and negotiate with customers who have overdue accounts.
- Operations and Inventory Management
- Collaborate weekly with operations teams to review and confirm production needs.
- Review inventory levels to assist with minimizing waste, lowering costs, and provide OTIF to customers.
- Logistics Support
- Collaborate with the Logistics Coordinator and Warehouse Supervisors to ensure that all shipping paperwork is accurate, timely, and available to accompany physical shipment.
- Review signed and properly completed shipping paperwork for billing and distribution to customer contacts.
- Collaborate with Logistics coordinator to resolve scheduling conflicts.
- Assist with freight and shipping concerns.
- Maintain professional working relationships with customers’ logistics departments.
- Develop and manage relationships with third-party carriers.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
- High School diploma or GED required.
- 2 years of strong data entry / administrative experience utilizing MS Office Suite of products, including Excel. Prior experience with CRMs is highly desired.
- Relevant administrative, bookkeeping, or sales experience required.
- Relevant experience in export documentation is highly desired.
PREFERRED QUALIFICATIONS:
- Detail-oriented and able to perform repetitive data entry with a high degree of accuracy
- Ability to multitask
- Strong analytical skills
- Basic understanding of spreadsheet software
- Ability to stay organized
- Desire to work in a team environment
- Strong organizational skills and ability to prioritize tasks and manage to deadlines; must be able to quickly adapt to changes in workload or assignments
- Able to work positively and maintain an even temperament while performing duties under stress and adapt to urgent requests
- Strong communication skills required to work with individuals both inside and outside the organization
- Team-oriented and willing to support other coordinators with workloads and duties
First District Association offers a rich benefit and compensation package including medical, dental, disability and life insurance. Participation in 401K with company match and eligibility for annual bonus also included. Candidates must successfully complete a background, drug and fitness for duty tests prior to start. To apply, please send your resume to C2@firstdistrict.com. Applications may be completed at our Main Office or online.
